Upload videos and add from Shopify Files
Upload clips from your computer, or add videos and images you already have in Shopify Files.
Where to find it: Video library → Add media.
The Add media page has four tabs under Import from: Upload, Shopify Files (opens by default), Instagram, and TikTok. This page covers the first two. For social media, see Import from Instagram and TikTok.
How it works
Every clip in your library is a file in Shopify Files. For uploads and files already in Shopify Files, adding a clip is a two-step move:
- The file gets into Shopify Files, either by uploading it here or because it's already there.
- You add it to the library from the Shopify Files tab.
Upload from your computer
On the Add media page, click Upload under Import from.
Drag files onto Upload videos or images, or click it to choose them. The upload starts straight away, with no separate button.
Wait while the files upload. A line under the box shows where you are, for example Uploading 2 of 5 to Shopify Files…. Keep the page open until it finishes.
When the upload is done, the page switches to the Shopify Files tab with the message Uploaded to Shopify Files.
Carry on with Add from Shopify Files below. Your new files aren't selected for you. Videos can show Processing for a moment, so select them once that badge is gone.
Files go from your browser straight to Shopify. Videos and images upload the same way.
| Limit | Value |
|---|---|
| File types | MP4, MOV, JPG, PNG, WebP |
| Video size | Up to 250 MB each |
| Image size | Up to 20 MB each |
| Files per upload | Up to 8. Any extra files are ignored. |
Problem files are skipped, the rest still upload
Foxr checks every file before it uploads. A file that's too large or the wrong type is left out, and the page lists it under A file could not be uploaded (or Some files could not be uploaded). The other files still upload. If a file fails part-way, for example because your connection dropped, it's reported the same way and the rest carry on. Fix the problem file and upload it again.
Add from Shopify Files
Click Shopify Files. Your videos and images are listed, newest first, 50 per page. Use the arrows at the bottom to move between pages. Other file types, such as PDFs, aren't shown.
To find a file, type part of its filename in Search by filename and click Search.
Click the files you want. Each one shows Selected, and the count above the list goes up, for example 3 of 25 selected.
Click Add to library at the top of the page. The button shows how many you've picked, for example Add 3 to library.
Your selection is kept while you search and change pages, so you can pick files from several searches at once. Clear selection starts over.
If nothing is listed, the page says No files found. Upload a file first, or check your search.
What the badges mean
| Badge | Meaning | Can you select it? |
|---|---|---|
| Video / Image | The file type. | Yes |
| Processing | Shopify is still preparing the file, or processing failed. The badge doesn't clear by itself, so click Search to check again. If it never clears, check the file under Content → Files in Shopify. | No |
| Already added | The file is already in your library. | No |
| Selected | You've picked it. | Click again to unselect |
You can add up to 25 files at a time. At the limit, the page says You can add 25 files at a time. Add these, then come back for the rest.
After you add them
- One file: its video page opens, ready for you to tag a product.
- Several files: you're back in the library with a Media added banner. It also tells you about any files that were already in your library, or were still processing and need adding again in a moment. If nothing was added, the banner says Nothing was added and explains why.
Each new clip:
| Field | Starts as |
|---|---|
| Name | A video uses its filename without the extension. An image uses its alt text if it has one, otherwise its filename. |
| Status | Active |
| Source | Shopify Files |
| Call to action | None. Tag a product next. |
You can change the name on the video page. See Edit a video.
Sidekick can set this page up for you
Ask Sidekick to look for a file in Shopify Files. It opens this page on the Shopify Files tab with your search filled in. You still select the files and click Add to library. See Use Foxr with Sidekick.
If something goes wrong
| Message | What to do |
|---|---|
| clip.mp4 is larger than 250 MB. (or …20 MB. for images) | Compress the file, or trim the video, then upload it again. |
| clip.avi must be MP4, MOV, JPG, PNG, or WebP. | Convert the file to one of those formats. |
| Only 8 files can be uploaded at a time, so the first 8 were used. | Upload the rest in another batch. |
| clip.mp4 could not be uploaded. Check your connection and try again. or clip.mp4 could not be uploaded (HTTP …). Try again. | Check your connection, then upload that file again. |
| clip.mp4: Shopify could not add that file. Try again. | The file reached Shopify but wasn't accepted. Try again, or upload it under Content → Files in Shopify and add it from the Shopify Files tab. |
| The upload could not be started. Refresh the page and try again. | Reload the page and upload again. |
| …still processing in Shopify Files — add it again in a moment. | Some files weren't ready. Wait, click Search on the Shopify Files tab, then select and add them again. |
| Could not add media | Read the message under the heading and try again. If it keeps happening, contact us. |
Next
Tag a product on each new clip so shoppers can buy from it.